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Perspectives

Service as a differentiator: The case of personal insurance
The insurance sector needs to focus on several high-quality services if it wants to do away with the current levels of dissatisfaction of its customers, says Rinku Chaudhuri

Creativity in marketing
With consumers becoming more aware and more unlikely to accept any old product, service or communication strategy dished out to them, creativity in marketing is now essential for sheer survival. K.R. Ravi gives a few lessons in creativity.

Bankers’ Choice - Tech It or Leave it
HDFC was the first private bank to step into an arena that was skewed heavily in favour of the public sector. Mudit Saxena explains the strategies behind its success.
 
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