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FINDING YOUR 8008 — LISTENING TO THE CUSTOMER FOR SUCCESSFUL MARKETING
Listening to the consumer is a must for successful marketing—and not listening to him is equally important. S. K. Palekar elucidates .

SEEKING CUSTOMERS AND KEEPING CUSTOMERS: THE CONCEPT OF CRM
Customer Relationship Management is a liaison process between a product and a consumer—and it's as old as marketing itself, says S. Ramesh Kumar .

FINGER CLICKIN' GOOD!
So you thought the Internet marketplace was a bubble that burst? You ain't seen nothing yet, says Harish Bijoor.

ADVERTISING ON THE NET — BARRIERS AND ROADBLOCKS
Why is online advertising in such a sorry state? Amar Deep Singh looks at the problems of the medium and how it can be beefed up

BRAND CULTURE AND BRAND RITUALS
Top guns in the corporate world dissect brands, and the cultures and rituals that they weave around themselves, in the Strategic Marketing Forum .


BENEFIT LADDERING IN BRAND POSITIONING -
The benefit laddering technique, which focuses on linkages between product attributes, their consequences and their ultimate consumer values, is very important in arriving at a brand positioning that a consumer can relate to, says Vidya Sen.

 
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