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Whatever
the definition you swear by, there is no denying
that this six-letter word has moved centre stage
in Indian Marketing. Let us take a quick look at
the body, mind and consciousness of this opportunity.
The
actual trends
There are two subterranean motivating facilitators
of the greater awareness of health.
The era of real competition in every field of life
has forced individuals into an artificial lifestyle.
Add to this the choking level of urbanisation. India
leads the world in life-style related conditions
like hypertension, strokes etc. So there is a need
for Indians to include change in diet and regular
exercise to counterbalance these potentially fatal
diseases.
Thus, one motivation is I must be healthy
so that I can fulfill my duties towards others,
as well as continue to succeed in my career.
The second facilitator is the death of chronological
age. Indians have decided that getting married is
not the terminal event in their lives. You need
to continue looking good not only while you are
in college, where the mating dances are at their
peak, but even after marriage. Growing old gracefully
is no longer virtue. More and more Indians want
to be, or at least want to look like Amrish Puri
in a Pepsi TVC wearing a T-shirt with 18 till
I die words imprinted on it.
Thus, the second motivation is I must be healthy
so that others see me as younger, attractive, non-ageing
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India
leads the world in life-style related conditions
like hypertension, strokes etc. So there is
a need for Indians to include change in diet
and regular exercise to counter balance these
potentially fatal diseases.
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These twin facilitators fuel the muscular growth
of health clubs, the head-over-heels rise in yoga
institutes, the explosion of laughter clubs, the
inflation in the number of middle-aged men and women
grinding away fat on their morning walk.
These two different motivations themselves carve
out two different options of brand spaces as well
as target groups, and provide us with at least one
new perspective on our market opportunities.
Before that, it would be worthwhile examining one
fundamental issue.
Your
brand space vis-à-vis health: Relevant or
irrelevant?
Most marketers have realised that a brand grows
when they find a way of connecting its core with
a rising consumer trend. The logic is simple: New
consumers with new attitudes become part of your
target segment, and if your brand does not connect
with them, they move on to other brands. Your core
of loyal consumers continues to shrink till it disappears.
For instance, Fair & Lovely recently abandoned
its marriage-as-the-full-stop-to-a-womans-life
belief and latched on to a daughter-is-as-good-as-a-son
belief with good results. (Even though the
jury is out on what came first, the blind adoration
of the fair skin by Indians, or the cream that promised
that fair skin within weeks!)
On the other hand, most brands that are moribund
are those that did not bother to prove how their
core connects with the current trend.
For instance, among toothpastes, Forhans had the
strongest association with strong gums in the oral
health area. But it seems to have done very little
to connect to the emerging social trends among toothpaste
users.
Apply this hypothesis to other categories. LGs core
may be Technology, but it has connected, sometimes
in an extremely convoluted way, to health. Its fridges
keep food so fresh, kids who eat it remain healthy,
its TVs boost your immune system once you are exposed
to their rays (amazing but true!) and its microwaves
help you maintain a healthy figure!
On the other hand, the core of Horlicks was always
very close to Health. It was always an ideal health
supplement. But it has latch on to the social trend
of health via the Resistance route,
because this aspect of health is more relevant today.
So as a marketer wanting to launch new products,
irrespective of whether your brand core is in the
health space, remember to connect to a health trend
relevant today. Being aware of this relationship
will avert a problem like in the case of a Forhans.
Connecting
to the consumer trends of health: The options in
India
Most marketers tend to look at horizontal segmentation
by price and or demographics by habit. Unfortunately,
in todays markets, this kind of segmentation
is likely to provide diminishing returns.
First, because in most categories, acceptable quality
is now being delivered even at low prices. The second
and more important reason is that demographic segments
hide more differences than they reveal.
Let us examine if they are innovative ways of segmenting
the health market.
A vertical segmentation using psychographics, beliefs,
attitudes shared by all Indians, could well fetch
richer dividends.
If we now return to the two trends we referred to,
telegraphed as a centripetal I must be healthy
so I can fulfill my duties towards others, as well
as continue to succeed in my career and a
centrifugal I must be healthy so others see
me as younger, attractive, non-ageing, we
can see the beginning of opportunities in these
two psychographic segments.
For instance Dettol soap, Horlicks, Moov use this
appeal in some of their TVCs. The protagonist, the
housewife, says If I dont look after
the family, who will? The Dettol soap husband
and child win at office and school because they
are healthier.
Imagine then your new product (eg: a meditation
kit) helping young executives to suffer less from
stress, or a new product (eg: a herbal drink) helping
students to cope with mind-grinding levels of academic
studies.
You could also connect with the other motivation,
and position the same meditation kit now for mothers
who want their faces not to show their age or the
herbal drink for men, whose LoC around the waist
has gone awry.
The
bigger opportunity: 5,000 years old
To me though, one opportunity in health that has
not been tested out is the opportunity related to
the deeper beliefs of Indians. This too calls for
vertical segmentation, since whether you are SEC
A or D, whether literate or illiterate, these beliefs
are commonly held, in some form or the other.
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And
this again is bound to the larger social trend
of Indians returning to their roots.
I am referring to the beliefs born out of ayurvedic
concepts like hot (born of the sun) or cold
(born of the moon). China has a similar yin
and yang divide, but India then simplified matters
further by adding a third division.
Thus we have saatvic, tamasic and rajasic gunas
or qualities. These are associated with any
and all matter in the universe: Mango is a saatvic
fruit, watermelon is a tamasic fruit. Gold is
a saatvic metal, lead is tamasic, and so on.
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Even
if you do not wish to get into educating your audience,
most Indians will agree that jal jeera is cooling,
and mustard oil is heaty. You will discover
consensus on hot and cold properties.
Imagine now a whole host of products that connect
this view of the universe to health. Tamasic pimples
being attacked by saatvic creams? Or a rajasic (essentially
active and hyper) executive drinking a saatvic herbal
drink rather than tea to start his day? A housewife
applying a cooling version of a face cream in the
summer to maintain her youth?
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As
a marketer wanting to launch new products,
irrespective of whether your brand core is
in the health space, remember to connect to
a health trend relevant today
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Sounds
far-fetched? If TVs can actually position themselves
as improving your eye-sight and consumers buy the
argument, why would an existing belief sound far-fetched?
Summary hypothesis
One: Irrespective of where the core of your
brand lies (in health or outside) it is useful to
connect it to a relevant trend.
Two: There are two big motivations that drive
the market.
Three: Vertical segmentation is likely to
fetch richer and easier dividends than horizontal.
Four: Try innovative positions linked to a huge
sea of beliefs rather than blindly adopt positions
from other markets.
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